Returns FAQs

Returns
  • All sales are final, and we will not accept returns or exchanges for sanitary purposes.
Cancellations

All orders are final. We do not accept cancellation requests once the orders have been placed.
Damaged | Wrong Items
  • Any issues with damaged/incorrect items must be brought to our attention within 1 day of the item being delivered. Please open your package as soon as you receive it.
  • If the item is damaged, please contact us as soon as possible, along with photos of proof of damage including the original packaging materials. 
  • If we have sent the wrong item/ order, please contact us right away as well as show proof of actual purchase.
  • If you purchased the wrong item, we cannot take any action.
Customer Service

Please contact us with any concerns, problems, or feedback. Please allow 1-3 business days for a response. Thank you.

Privacy Policy

Last Update: October 2026

SushyGlowCosmetics (“we,” “us,” “our”) respects your privacy. This policy explains what personal information we collect through sushyglow.com, why we collect it, and how we use tracking technologies.

Disclaimer
  • All​ of our products are not meant to be consumed, please do not eat them.
  • All descriptions do NOT actually give any sort of magical power claimed, its purpose is just to fit the theme each product is representing.
Messaging Terms 

By signing up you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/4a1a0f/terms_of_service ) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/4a1a0f/privacy_policy ).
Text Messages

If you sign up for text messages, we collect your phone number and consent record. Message and data rates may apply, and frequency varies. Reply STOP to unsubscribe or HELP for help at any time
Information We Collect

When you shop, contact us, or interact with our site, we may collect:

  • Contact and account details: your name, email address, phone number, and any account details you create.
  • Order information: shipping and billing addresses, products purchased, order history, and order numbers. Payment card details are handled by our payment processors, and we do not store full card numbers.
  • Messages you send us: information you submit through our contact form (name, email, order number, and comments) and our PR/affiliate application form, along with any other details you choose to include.
  • Marketing preferences: your email address or phone number if you sign up for our emails or text messages, and your choices about receiving them.
  • Device and browsing information: your IP address, browser type, device type, pages viewed, and how you arrived at our site, collected automatically through cookies and similar technologies.
How We Use Your Information

We use your information to:

  • Process, ship, and deliver your orders, and send order and tracking updates.
  • Respond to your questions and provide customer service.
  • Send marketing emails and text messages, where you have agreed to receive them.
  • Review PR and affiliate applications and manage those relationships.
  • Detect and prevent fraud and keep our site secure.
  • Improve our site, products, and advertising.
  • Meet legal and tax obligations.
Who We Share Information With 

We share information only with service providers who help us run our business, such as our store platform (Shopify), payment processors, shipping carriers (such as USPS, UPS, and DHL), form and messaging providers, and analytics and advertising partners. They may use your information only to provide services to us. We may also disclose information when required by law. We do not sell your personal information.
Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to keep your cart working, remember your preferences, understand how visitors use our site, and measure and personalize our advertising. 

Some of these technologies may share information about your browsing with advertising partners, which some laws treat as “sharing” or “selling” personal information. You can opt out by:

  • Changing your browser settings to block or delete cookies (some site features may stop working).
  • Turning on a browser setting or extension that sends a “Global Privacy Control” signal. We honor this signal where required by law.
Contact Us

Questions about this policy: support@sushyglow.com, SushyGlowCosmetics, Illinois, USA.