Contact
Need help with your order? We are here for you! Please allow 1-3 business days for our response.
Returns |Cancellations
Can I return the products I order ?
- All sales are final, and we will not accept returns or exchanges for sanitary purposes.
Can I cancel my order?
- All orders are final.
- We do not accept cancellation requests once the orders have been placed.
Damaged | Wrong Items
My item arrived damaged, what should I do ?
- If the item is damaged, please contact us as soon as possible, along with proof of damage.
I was sent the wrong item, what should I do ?
- If we have sent the wrong item/ order, please contact us right away as well as show proof of actual purchase.
I purchased the wrong item, what should I do? Can I can cancel my order?
- If you purchased the wrong item, we cannot take any action.
- All sales are final.
Processing | Shipping
How long will my order take to process?
- We process orders within 7-10 business days.
- Once orders have shipped, they should arrive within 6-8 business days.
- USPS Notice: Due to nationwide shortage of staff, there are delays in the tracking numbers being updated in the USPS system and physical shipment of packages. Please expect additional time for USPS to deliver your package.
Do you offer free shipping?
- Yes, free domestic shipping on orders $99+ USD (U.S. only)
- Free international shipping on orders USD 150+
How do I track my package?
- To track your package, you can visit usps.com, or call their customer service number 1 (800) 275-8777.
- A tracking number will be sent to the provided email once the order has been fulfilled.
- Please allow 24-72 hours for tracking to be updated into the USPS system.
Delivery | Missing Packages
My packages was lost or stolen, what do I do?
- Please be present at the time of delivery.
- We are not responsible for lost or stolen packages.
- Once we have shipped out your, order, it is no longer our responsibility.
I put the wrong address on my order, what do I do?
- We are not able to reroute packages.
- If you have provided the wrong address, please contact USPS for assistance if your package can be rerouted.
International Orders
How long will my order take to process?
- Orders may take a up to a month or longer to arrive at their final destination.
How do I track my package?
- All of our shipping methods now include insurance and tracking.
- Please type in the designated tracking number into the website of the carrier of your choosing.
- We currently partner with USPS, UPS, and DHL for shipping.